Frequently Asked Questions

Do you wish to change your energy company but have questions? The process of changing the electricity company is really easy and during the process there are no power outages. Why wait to start saving?

What do I need to do to change my contract?

You only need to call the electricity supplier that you wish to contract with, the company will take care of the entire process, you only have to provide the customer’s identification data and the supply point.

What are the advantages of changing the electricity supplier?

Within the free market there is a wide variety of electricity suppliers, each with its own tariffs and services. This makes it possible to find a company which will better price conditions or additional services as regards the current supply.

Does changing an electricity supplier cost anything?

No, it is simply an administrative procedure for which neither the new nor the old electricity supplier may charge anything in this regard.

Will I be without electricity while the change is being processed?

No, during the entire process at no time is the supply suspended.

Is it possible to contract different power voltages for distinct tariff periods?

Yes, it is possible to have different powers voltages for distinct tariff periods.

Is there a night tariff?

Yes, there are certain tariffs called hourly discrimination tariffs, which divide the day into different periods with a distinct price for each section.

How do I know what my consumption is?

The electricity bill includes all information in relation to the current and historical consumption. You can also consult this information in the customer area section.

ANY ENQUIRIES?

Who is in charge of the meter reading?

The person responsible for the measurements is the distribution company, it provides the data to be read by the marketers. It is a government regulated service.

What is the difference between actual and estimated reading?

The distribution companies are in charge of reading the meters, in the event that the real reading cannot be made, the marketing company makes an estimate of consumption based on previous consumption that is adjusted in the next invoice for which it is have actual reading.

Can I modify the contracted power?

Yes, the only requirement is that the electrical installation allows it, which is stated in the “bulletin”.

ANY ENQUIRIES?
CONTRACTING

What do I need to do to change my contract?

You only need to call the electricity supplier that you wish to contract with, the company will take care of the entire process, you only have to provide the customer’s identification data and the supply point.

What are the advantages of changing the electricity supplier?

Within the free market there is a wide variety of electricity suppliers, each with its own tariffs and services. This makes it possible to find a company which will better price conditions or additional services as regards the current supply.

Does changing an electricity supplier cost anything?

No, it is simply an administrative procedure for which neither the new nor the old electricity supplier may charge anything in this regard.

Will I be without electricity while the change is being processed?

No, during the entire process at no time is the supply suspended.

Is it possible to contract different power voltages for distinct tariff periods?

Yes, it is possible to have different powers voltages for distinct tariff periods.

Is there a night tariff?

Yes, there are certain tariffs called hourly discrimination tariffs, which divide the day into different periods with a distinct price for each section.

How do I know what my consumption is?

The electricity bill includes all information in relation to the current and historical consumption. You can also consult this information in the customer area section.

ANY ENQUIRIES?
INCIDENCES

Who is in charge of the meter reading?

The person responsible for the measurements is the distribution company, it provides the data to be read by the marketers. It is a government regulated service.

What is the difference between actual and estimated reading?

The distribution companies are in charge of reading the meters, in the event that the real reading cannot be made, the marketing company makes an estimate of consumption based on previous consumption that is adjusted in the next invoice for which it is have actual reading.

Can I modify the contracted power?

Yes, the only requirement is that the electrical installation allows it, which is stated in the “bulletin”.

ANY ENQUIRIES?
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ELECTRICITY TARIFFS

Consult our tariffs